Meta Business Partner

Official WhatsApp Business Solution Provider

InnoPaaS provides an official authorized WhatsApp messaging channel to help businesses engage with users across the customer journey.

Why use the WhatsApp?

2.5 billion

Monthly active users

13 million

Messages sent and received weekly

180+ countries

The most popular application worldwide
Lower fees

Lower fees

Within the 24 hour session window, regardless of how many times the user and the enterprise exchange messages, billing will be based on one session.
Rich message content

Rich message content

WhatsApp supports various message formats including text, images, videos, audios, links, PDFs, lists, addresses, and more to better engage your customers with your products.
High read rate

High read rate

Some customers have reached a 98% read rate with the WhatsApp.
*The above data is all from the official meta source.

How can WhatsApp benefit you?

Brand Promotion

WhatsApp supports various formats, including text, images, audio, and video. In addition, it offers customizable interactive buttons and supports real-time communication with customers, making it easier for them to participate in brand activities, driving business growth, increasing conversion rates, and revenue.

Deals and Special Promotions

Drive sales growth by sending out messages about discounts and special offers.

Updates and Announcements

Send out information about new products to showcase your product line and attract more customers' attention.

Brand Promotion
Customer Service

Customer Service

Using WhatsApp as a communication tool for users greatly facilitates communication between users and enterprises, improving customer service satisfaction.

Ensure Timely Responses

Quickly respond to customer inquiries, provide solutions, and offer help within a fast response time through the WhatsApp platform, thereby increasing customer satisfaction.

One-Click Order Status Inquiry

Customers often keep a close eye on their order status after placing an order, hoping to receive their package as soon as possible. By using WhatsApp's interactive buttons, customers can easily check their order status with just one click, which can enhance their trust in your brand.

Collect Feedback

With WhatsApp's survey feature, you can collect customers' opinions and feedback on your brand at any time and from anywhere. This helps you continuously optimize your products and services and meet the changing expectations of your customers.

Security Verification

WhatsApp OTP service can effectively save message transmission costs and time, improve message delivery rates, enhance information security, and optimize user experience.

Security Verification
Message Notification

Message Notification

By sending various messages and notifications to your users through WhatsApp, you can better communicate and interact with your customers, improve user experience and increase user retention.

Security is Guaranteed

The WhatsApp Business API interface is compliant with GDPR standards and provides end-to-end encryption protection for enterprise information. Additionally, Meta-authorized Business Solution Providers (BSP) have signed confidentiality agreements, ensuring the security and privacy of enterprise data.

Security is Guaranteed
Multi-account Management and Centralized control

Multi-account Management and Centralized control

Allow team administrators to simultaneously manage multiple WhatsApp accounts on a centralized platform. You can easily switch between accounts and achieve efficient team collaboration.

claroshop logo

Accompanying customers on their shopping journey with the WhatsApp Business Platform

4X

increase in agent productivity after introducing WhatsApp into its multichannel operations.

35%

decrease in calls regarding order tracking after introducing WhatsApp.

18%

of all customer support calls deflected to WhatsApp.
Claroshop wanted to differentiate itself from its competitors by providing a superior customer experience. As many of its customers were new to shopping online, the marketplace wanted to help them complete their purchases on the website.
After an increase in both online sales and customer inquiries in the wake of the coronavirus (COVID-19) pandemic, Claroshop partnered with Yalo to build WhatsApp-powered digital assistant, Clara.
Claroshop customers could chat with Clara to find answers to frequently asked questions, track orders, pay telephone bills and make installment payments without the use of a credit card.
Data Source: WhatsApp Success Stories, 2022.
claroshop content
akulaku logo

Using the WhatsApp Business Platform for secure customer account activation

3X

higher opt-in rate for WhatsApp notifications vs SMS.

98%

delivery rate for WhatsApp messages.

99%

read rate for WhatsApp messages.
Akulaku saw WhatssApp as a safe, secure and efficient platform for people to register and activate their accounts.
With WhatsApp, Akulaku could send people notifications to activate their accounts and no longer had to rely on the uncertain connectivity of an SMS network to send messages.
Akulaku’s WhatsApp-powered digital assistant has been instrumental in helping customers receive activation messages in a timely manner and providing customer service.
Data Source: WhatsApp Success Stories, 2022.
akulaku content
aTGen logo

Topnotch lab diagnostics for COVID-19 tests supported by WhatsApp Business Platform

94%

of interactions don’t need live agent support.

90%

customer satisfaction rating improvement since implementation.

$2.5M

estimated savings in customer service with WhatsApp.
ATGen transformed its business model and the company grew 1400% in 2020 by automating a digital channel to manage all patient service inquiries.
With WhatsApp, 20x fewer call center personnel are needed to meet inquiries and logistics for customer testing needs has been simplified.
Using WhatsApp, ATGen installed the first drive thru facility in Uruguay as well as mobile clinical laboratories including port terminals and border crossing points, making travel easier.
Data Source: WhatsApp Success Stories, 2022.
aTGen Content
mercedesBenz logo

Creating faster sales cycles and more effective campaigns with WhatsApp Business Platform

93%

boost in sales tracked back to the hybrid campaign*.

78%

lower cost per qualified lead in the hybrid campaign.

63%

increase in customers moving toward purchases through hybrid campaign*.
Mercedes-Benz Turkey uses WhatsApp Business Platform to accelerate lead generation and create faster customer engagements to increase commercial van sales.
With WhatsApp chatbot, 44% more consumers reached with the same investment in a hybrid strategy, 2.7x more qualified leads with hybrid campaigns, 5 vehicles sold in one month, as well as 300+ new and 100+ incremental leads, through WhatsApp campaign.
Data Source: WhatsApp Success Stories, 2022.
mercedesBenz content
anghami logo

Making business processes more efficient with the WhatsApp Business Platform

97%

decrease in response time for WhatsApp channel compared to email.

3.7X

increase in engagement for WhatsApp messages compared to email.
Anghami had used email to send data, reports and promotion opportunities to contributing musicians, but wanted to find a more efficient communication method that could easily measure and track listener engagement for events such as discography updates, new releases and uploads, new milestones in download numbers and followers.
Anghami worked with Infobip to deploy WhatsApp to interact with artists, who could opt in while registering their Anghami accounts. Anghami used WhatsApp to send artists notifications about significant events (like the release of their new songs) as well as updates about their achievements (like streaming data and new followers gained). Artists could also use WhatsApp to alert Anghami about any issues they encountered when uploading music to the platform.
Data Source: WhatsApp Success Stories, 2022.
anghami content
delivering logo

Delivering responsive customer services with WhatsApp Business Platform

57%

of new leads enter through WhatsApp.

137%

increase in leads in the first month.

27%

increase in sales conversions.
Using the WhatsApp chatbot, customers can search for properties based on location, price, size, and other details, and that data is tracked directly in the app.
Just one month after launching the chatbot, 57% of the company’s new leads started coming through the WhatsApp Platform, resulting in a 12.8% increase in qualified calls to the agency, and a 27% increase in sales conversions.
The initial interaction with the chatbot facilitates a better, more interactive connection with the agency and saves time, resulting in more homes purchased compared to traditional channels.
Data Source: WhatsApp Success Stories, 2022.
delivering content
iFood logo

Food Delivery Platform Boosts Conversions & New Orders with WhatsApp Business Platform

37X

more conversions compared to SMS.

2.5X

more conversions compared to push notifications.
iFood started conversations on WhatsApp with new customers that had downloaded the app but hadn’t yet placed their first order.
By re-engaging customers with valuable promotions, iFood helped customers place orders with dramatically higher conversions vs. other channels.
Data Source: WhatsApp Success Stories, 2022.
iFood content
oi logo

Providing fast customer service with a WhatsApp digital assistant

96%

delivery rate for WhatsApp messages (compared to 93% for email).

$6M

in cost savings in 2020.

89%

read rate for WhatsApp messages (compared to 49% for email).
To provide customers with an efficient digital experience, the telco digitised its internal processes and created Joice, a WhatsApp-run digital assistant as a self-support platform for its customers.
Apart from sending customers key digital documents, Oi’s WhatsApp-run assistant also handled queries from potential and existing customers.
Oi encourage customers to use WhatsApp as a self-help channel, and saw a 89% read rate for WhatsApp messages.
Data Source: WhatsApp Success Stories, 2022.
oi content

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