100xxx — SMS submission validation
Public error codes in the `100xxx` range.
Note
This page lists the public error codes in the 100xxx range. Select a code for its cause and recommended action.
Codes
| Code | Name | What to do | Retry |
|---|---|---|---|
100001 | Sender not registered | Complete sender registration, then resubmit. | Fix and resubmit |
100002 | Template not available | Use an approved, active template. | Fix and resubmit |
100003 | Sending method not supported | Use a supported sender or method. | Fix and resubmit |
100004 | Content not allowed | Revise the content according to the published rule. | Fix and resubmit |
100005 | Sender not authorized | Use an authorized sender. | Fix and resubmit |
100006 | Destination not enabled | Check the destination scope or request access. | Fix and resubmit |
100007 | Content does not match template | Generate the content from the approved template. | Fix and resubmit |
100008 | SMS segments exceed limit | Shorten the content or adjust the character set. | Fix and resubmit |
100009 | Recipient opted out | Stop sending and follow the consent process. | Do not automatically resend |
100010 | Outside allowed sending window | Wait for the allowed window and check message validity. | Wait and retry |
100011 | No SMS route available | Try later; contact support if it continues. | Wait and retry |
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